Help centre

Frequently Asked Questions

Quick answers about products, orders, delivery and customer support.

18 questions

Products

No. The store does not use a business-only account check. Your rights and responsibilities depend on who buys, the order and the law that applies.

Compounds are sold for in-vitro laboratory research only, not for human or veterinary use. Accepting the cart notice does not prove that a buyer is a business or qualified researcher.

Documentation

It is a record linked to the product and batch named on the document. It does not automatically cover another product, size, batch or lot.

Compare the product name and any batch or lot number on the document with the item you received. Contact support if the details do not match.

It means this storefront is not showing a matching public document. Do not assume one exists. Contact support before ordering if a document is important to you.

Orders

Your order includes an order record. Contact support if you need a separate invoice, and make sure the legal and tax details entered at checkout are correct.

Payments

The tax shown can depend on the customer, destination and store tax settings. Check the final tax and total at checkout before you pay.

Shipping

Processing time depends on stock, payment status and order review. Dispatch details are provided with the order information.

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom . Checkout confirms the final rate and availability for the address entered.

Enter the carrier tracking number on the Shipping & Delivery page. The 17TRACK form does not accept an order number.

Keep the item and all packaging. Contact support promptly with your order number and clear photos of the parcel, shipping label and affected item.

Returns

Read the Returns & Refunds page and contact support before sending anything back. Eligible non-defective returns must be requested within 14 calendar days after delivery.

Where the right applies, email a clear notice to business@crystalpeptshop.com within 14 calendar days after delivery.

Contact

Vectrum Peptides operates this store. You can find its registration and contact details on the About, Contact and legal pages.

Email business@crystalpeptshop.com. Include the order number, what happened, supporting evidence and the outcome you want.

Email business@crystalpeptshop.com. Say whether you want access, correction, deletion, restriction or to object to certain processing.

Use the Contact page, choose Business enquiry and include the company or institution details that help us answer your request.

Reply times depend on message volume and the information needed. Clear order details help support respond more efficiently.