Defective products

Yes. Vectrum Peptides accepts valid claims involving products that arrive damaged, defective, incorrect or incomplete.

Contact support as soon as reasonably possible. Keep the item, outer packaging and shipping label. Clear photographs may be requested before the order information and evidence are reviewed.

The available resolution may include a replacement, refund or another legally appropriate solution. Approval is not automatic, and this policy does not limit mandatory statutory rights.

Non-defective products

Yes. Eligible non-defective products may be returned under the conditions stated below.

The customer must request the return within 14 calendar days after delivery. A product is not automatically returnable after it has been opened.

Eligible product condition

• Unopened, unused and new
• Original seal intact
• Original packaging and label intact
• Complete and undamaged
• Suitable for safe resale
• Proof of purchase included

Non-returnable products

A voluntary non-defective return may be refused if the product was opened, used, altered or damaged after delivery; its seal was broken or removed; packaging or labels are missing; or safe resale cannot be verified.

This does not remove legal rights relating to defective, damaged, incorrect or misdescribed products.

Return window

For eligible non-defective returns, contact Vectrum Peptides within 14 calendar days after receiving the order. The period begins after delivery, not on the order date.

Claims involving defective, damaged, incorrect or misdescribed goods are handled separately and remain subject to applicable mandatory consumer law.

Exchanges

Vectrum Peptides does not offer a standard direct exchange service.

An eligible returned product is refunded after approval, and the customer can place a new order. For a damaged, defective or incorrect product, support may arrange a replacement where appropriate.

Return shipping costs

For an eligible non-defective or change-of-mind return, the customer is responsible for the return shipping cost.

When Vectrum Peptides confirms that an item was damaged, defective or supplied incorrectly, Vectrum Peptides will handle reasonable return shipping costs as required by the approved return instructions and applicable law.

Restocking fee

None. Vectrum Peptides does not charge a restocking fee for an approved return.

Refund method

Approved refunds are returned to the original payment method used for the order. Cash, store credit or another payment route is not the default unless it was the original method or an agreed lawful resolution.

Refund timing

After an approved return has been received and inspected, Vectrum Peptides issues the refund within 5 business days.

After the refund is issued, the bank or payment provider may need additional time before the amount appears in the customer’s account. That posting time is outside Vectrum Peptides’ direct control.

Refund currency

Refunds are issued in the same transaction currency used for the original payment. Orders paid in EUR are refunded in EUR.

Currency-conversion differences charged by a bank or payment provider are outside Vectrum Peptides’ direct control.

Original delivery cost

When required by applicable law, an approved consumer-withdrawal refund includes the original standard delivery charge. Extra cost for an upgraded delivery option may be excluded where legally permitted.