Shipping countries
The exact checkout-enabled country list appears below.
Order delivery information
Shipping & Delivery
Review shipping countries, costs, tracking and delivery-support steps before placing an order.
Shopify checkout confirms the final delivery rate and availability for the products and address entered.
Countries
Costs
Tracking
Support
Quick shipping summary
Important information at a glance
Shipping costs
Available rates and the final delivery cost appear in checkout before payment.
Free shipping
Eligible orders of €100 or more qualify when the checkout conditions below are met.
Tracking
A carrier tracking number is provided after fulfilment when tracked delivery is used.
Shipping destinations
Countries currently offered in checkout
Vectrum Peptides currently offers country selection for the destinations below. A country listing does not guarantee that every address or product has a delivery rate. Shopify checkout is the final availability check.
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- United Kingdom
Shipping costs
Final rates are shown before payment
Free shipping from €100
An order qualifies when its eligible subtotal is €100 or more after discounts and before shipping charges, and the configured free-shipping rate is available for the destination. Checkout makes the final decision.
Paid shipping
Available paid rates and the final shipping cost are shown during checkout before payment.
Final availability
Delivery options depend on the selected products, address, active Shopify Market and configured shipping profile. If checkout shows no rate, the order cannot be shipped to that address.
Dispatch and delivery
Order processing and delivery information
- 01
Order received
The order and payment status are recorded.
- 02
Order checked
Stock, payment and delivery details are checked before dispatch.
- 03
Tracking assigned
When tracked delivery is used, the carrier tracking number is sent after fulfilment.
- 04
Carrier transit
The carrier controls scan updates and delivery events after collection.
Dispatch information
No fixed dispatch time is published. Timing depends on stock, payment status and fulfilment checks, and is confirmed with the order information.
Delivery estimates
No fixed delivery estimate is published. Carrier timing can vary by destination, customs procedures, holidays and local disruption.
Before ordering
Address, packaging and customs
Address accuracy
Check the delivery address before payment. Contact support immediately if a correction is needed. Changes may not be possible after fulfilment begins.
Packaging
Packaging can vary by product, carrier and destination. Contact support before ordering if a specific packaging detail matters.
Customs and import costs
Cross-border orders may face local customs procedures, restrictions, taxes or charges. The customer is responsible for checking destination rules and paying charges imposed by local authorities.
Shipping origin
No shipping origin is assumed or published. Contact support before ordering if origin affects the order.
Tracking
Track your package
Enter the carrier tracking number sent after fulfilment. A Shopify order number may be different from the carrier tracking number.
- The number entered is passed to 17TRACK.
- No Shopify account login is shared.
- The external tracker opens in a new tab.
Delivery issues
How to report a parcel problem
Support reviews the order, carrier record and available evidence before confirming a resolution.
Delayed or possibly lost
Check the carrier scans first. Contact support if tracking has not updated for an unusual period. A carrier investigation may be needed.
Marked delivered
Check the delivery location, household members, carrier information and delivery instructions. Contact the carrier and store if the parcel remains missing.
Damaged, incorrect or missing
Keep the packaging and shipping label. Send the order number and clear photographs through the Contact page.
Returned to sender
Support reviews the address, carrier status and reason for return before explaining any re-shipping, return-cost or refund options.
Contact support
Need help with delivery?
Include the order number and, when available, the carrier tracking number and clear photographs.
Vectrum PeptidesNetherlandsKVK 94713715VAT NL005103855B19
Returns policy
Need to return an order?
Read the separate policy for return eligibility, costs, steps and refund timing.